Property operations · reimagined

Run your portfolio.
Empower your residents.

PropDesk is one platform for every property workflow — and a full digital concierge for every resident. Rent, maintenance, HOAs, parking, packages, cleaning, dry-cleaning, signing, messaging, AI check-ins. One login. One source of truth.

One platform. Zero spreadsheets. Powerful and extremely easy to use AI throughout
Trusted by ERA HOLDINGS MAPLE GLEN CHELBOURNE WILLOW PA
app.propdesk.com / command-center
Command Center Tuesday, Apr 30 · Good morning, Maya Live OCCUPANCY 94.2% +1.4 MTD INCOME $284K +8% OUTSTANDING $12.4K 3 units BILLS DUE — 7 DAYS $8,420 14 Today's Tasks 🔮 Hidden 4 Approve 3 vendor bills — Maple Glen 9:00 Reply to 7 resident messages 10:30 B7 HVAC follow-up — call tech 12:00 Send late notices — 3 units past due 14:00 Process new lease — Apt 4C DONE Approve maintenance dispatch DONE Bills Due MAPLE GLEN HOA $3,240 3d CHELBOURNE PLAZA $2,180 5d WILLOW PA OPS $1,890 7d View all 14 bills →
Hi Sarah Apt B7 Balance due May 1 $1,840 Pay now → Quick access Cleaning From $89 Maintenance Submit a request Visitor pass QR in 30 sec Dry cleaning Pickup Tue
The way it works today

You're not running a portfolio.
You're running six tools.

A spreadsheet for HOA dues. An app for rent. Another for maintenance. A separate inbox for vendor bills. A WhatsApp for residents. Email for everything else.

Today
Buildium
QuickBooks
Gmail
Excel
DocuSign
Twilio
Slack
Stripe
+ 4 more

Nothing connects. You retype everything three times. Things fall through the cracks.

With PropDesk
PropDesk

One platform. One login. Operations + concierge + AI in the same place.

There's a better way to run this.

The solution

One system.
Everything connected.

Long-term, short-term, HOA, vendor bills, messages, maintenance, parking, packages, services, signing, reports — all in one place.

One dashboard

Every property, every signal, on one screen.

One inbox

SMS, email, portal, blasts — all threaded.

One portal

Pay, sign, request, book — in three taps.

One ledger

Earned, billed, collected — three views.

Admin operations

Seven tools. One platform.

Each module replaces a tool you used to pay for separately. They all share the same data, the same residents, the same dollars.

Command Center OCCUPANCY 94.2% MTD INCOME $284K OUTSTANDING $12.4K BILLS DUE 7D $8,420 Today's Tasks Bills Due MAPLE GLEN $3,240 CHELBOURNE $2,180 View all 14 →

Command Center

Live KPIs, tasks, bills due, alerts. Recurring tasks hide until they're due. Color-coded — red means red.

Solves: not knowing what needs you today.
Hello, Sarah Apt B7 Balance due $1,840 Cleaning Service Visitor Laundry

Resident Portal

Phone-OTP login. Pay rent, message, request maintenance, book services — in three taps. White-labeled per property.

Solves: residents calling you for everything.
AUTO-PAY $1,840 / month Visa •••• 4287 — 1st of month Pay $1,840 now

Payments

Auto-pay, ACH, card. Late fees automatic. Per-property merchant accounts.

Solves: chasing rent.
URGENT Leak under sink — Apt B7 AI: plumbing · 2 photos · ~45min → Carlos M (closest) Accept

Maintenance

AI triages, picks the tech, sets a window. You hit accept.

Solves: tickets sitting in inboxes.
Sarah K — B7 Mike R — A2 Jen P — 4C Hey, leak again SMS On it. Tech in 30. Thanks! PORTAL

Messaging + Blasts

SMS, email, portal — threaded by resident. Reply once, or blast a community.

Solves: losing context across apps.
HOA Vendor Bills + AI scan Maple Glen — Garcia Plumbing $840 Chelbourne — Oak Electric $1,240 Maple Glen — TruGreen 🚩 DUP?

HOA Tools

Multi-community dues, late fees, vendor bills, board forms — built in.

Solves: HOAs as second-class.
Earned Billed Collected

Reports

Earned, billed, collected — three views of every dollar. Drill to any unit.

Solves: not knowing where money leaks.
Resident concierge

A full digital concierge
your residents actually use.

Cleaning, dry cleaning, furniture removal, handyman, pet care, errands, tech help. Booked in the portal. Live pricing. Pay after confirmation. Every booking is a revenue line.

Cleaning

Standard, deep, move-out. Live pricing per bedroom + bath.

Dry cleaning

Scheduled pickup. Wash, fold, dry-clean. Free Tuesdays.

Furniture removal

Single item or whole home. Quote within 24 hours.

Handyman

TV mounts, IKEA assembly, picture hanging. Fixed pricing.

Pet services

Walking, sitting, grooming. Per walk or per day.

Grocery + errands

Pharmacy, hardware, post office. Hourly rate.

Tech help

Wi-Fi, TV, smart-home pairing. Loved by older residents.

Custom request

"Need something else?" — every potential revenue captured.

portal · Maple Glen / book cleaning
Book a cleaning Insured · background-checked · 4.8★ avg Type Standard Deep Move-out Bedrooms 1 2 3 4+ When Tomorrow · 9–11 AM (recommended) YOUR PRICE $129 2 br · standard Base $89 +1 br $40 No charge until we confirm. Request →
Resident perks drive adoption. "10% off your first cleaning." "Free dry-cleaning pickup Tuesdays." Configurable promo banners surface in the portal — the same banners that turn renters into repeat service revenue.
Front-of-house, digitized

Parking. Packages. Signing.
Architectural review. All in PropDesk.

The work that used to live on clipboards, in spreadsheets, and in shared mailboxes — now first-class workflows with audit trails.

Parking & permits MY PERMIT Spot 47 ABC 1234 · Civic VISITOR PASS QR ready Friend · 24h RECENT Dad — visiting Apr 28 USED Plumber — Apr 22 EXPIRED

Parking & permits

Resident permits, visitor QR passes, EV charging, violation log — managed from the portal. Front desk doesn't need to call anyone.

  • Self-issued visitor passes (QR via SMS)
  • Configurable pass limits per resident
  • Construction-vehicle passes that auto-expire
  • EV charging tracking + cost recovery
Mailroom — your packages A12 JUST ARRIVED From Amazon Locker code: 4729 UPS — picked up Apr 25 FedEx — picked up Apr 22

Mailroom & packages

Front desk scans a package. Locker auto-assigned. Resident gets a code by SMS. Every chain of custody is logged.

  • Auto-detect carrier from tracking number
  • SMS code + portal alert + email backup
  • Refrigerated hold for perishables
  • Vacation hold pauses alerts automatically
Lease addendum — pet policy Sarah K. Tap to sign — agreed Signed Apr 30 · IP 73.x.x · audit trail saved

Forms & e-signature

Lease, addenda, parking agreements, applications — signed in the portal. Recorded with timestamp + IP. No DocuSign subscription needed.

  • Move-in forms gated until completed
  • Sealed PDFs auto-emailed back
  • Signature audit trail holds up in court
  • Custom form builder for HOAs
Architectural review REVIEW IN PROGRESS 9 of 14 days remaining 3/5 votes PROJECT Replace front fence Cedar · 4ft · matching white finish FILES 📐 Plans.pdf 📷 Before.jpg 📋 Materials.pdf

Construction applications

Architectural review for HOAs. Multi-step form, file uploads, automatic 14-day timer, committee voting, audit trail.

  • Resident saves progress between sessions
  • Plans, photos, materials — up to 25MB each
  • Approved? Auto-issues construction passes
  • Conditional approvals supported
AI everywhere it earns its keep

AI throughout. Never on autopilot.

Every AI decision is shown to a human first. Every reply is reviewable. Every action is logged. AI saves your team hours — and your team stays in control.

Invoice scanning

Forward to billing@. Vendor, total, line items extracted in 2 seconds. Auto-routed to the right entity.

$840.00 VENDOR Garcia Plumbing DATE Apr 28 TOTAL $840.00 → ROUTED Maple Glen Approve

Maintenance triage

AI tags the issue, sets priority, picks the closest tech. Pattern detection catches chronic issues.

URGENT Leak under sink — B7 AI SUGGESTION Plumbing · Carlos M · 45min 2.4 mi · prefers afternoon Accept

AI auto-reply

Out-of-hours acknowledgements, FAQ deflection, payment confirmations — toggle rules on or off per property.

RULES After-hours · FAQ · Payment confirm AI DRAFT — REVIEW "Thanks Sarah — we received your message. A team member will reply..." SOURCE Useful Info → Pool · Auto-Reply rule #3 Approve Edit

AI Assist live preview

Above every message, three drafts pulled from the lease, conversation, and your team's tone. Tab to use.

Sarah K — "When is rent due?" AI SUGGESTIONS Hi Sarah — May 1, balance $1,840. May 1. You're on auto-pay so it'll process. Type a reply... Send

AI check-in & check-out

ID verified before arrival. Lock codes timed to the booking. Personalized welcome based on weather, time, and pet status.

ID verified · Sarah K Stripe Identity · matches booking DOOR CODE 8472 valid Apr 30 – May 3 AI WELCOME Late arrival? Use side entrance. Pet-friendly room ✓

How-to bot

"How do I run the HOA charge sweep?" Get the exact click-path. New hires onboard themselves.

⚡ How-to bot How do I approve an HOA bill? → HOA → Bills → Click bill Then "Approve" in modal. Need partner review? Click 🚩
One calendar

Every booking. One timeline.

Long-term, short-term, services, maintenance, move-ins — all on the same grid. Light pastels so you can read it at a glance, even when packed.

Calendar May 2026 · 12 properties Week Day Month PROPERTY Mon 4 Tue 5 Wed 6 Thu 7 Fri 8 Sat 9 Sun 10 Maple B7 Long-term Sarah K — lease through Aug 31 🔧 HVAC tune-up Carlos · 10:00–11:30 Cottage 12C Short-term Airbnb · Patel family 3 guests · check-out Wed 11am 🧹 Clean 11–2pm Booking.com · Lin 2 guests · 4 nights 🧹 Clean Vrbo · Anderson 5 guests · check-in 4pm Sat Maple Glen HOA · common 📦 Move-in 4A Tue 8am Direct · Pool maintenance Wed 9am 🌳 Landscaping Sat 7am Chelbourne A2 MTM Mike R — month-to-month 🔧 Lock Loft 8 Short-term Booking.com · Singh 2 nights 🧹 Clean Airbnb · Wong family 5 guests · 5 nights · pet ✓ 🧹 Clean Loft 14 Owner-stay Direct · Owner stay Block — channels paused Vrbo · Garcia 2 guests · 3 nights
Airbnb & long-term
Booking.com
Vrbo
Direct / owner
Maintenance
Cleaning
Move-in / out
Message blasts

Reach one resident.
Or every community at once.

Pick the audience. Pick the channels. Preview the deduped recipient list. Send, schedule, or save. Every blast logged for compliance.

app.propdesk.com / messaging / blast
New blast Pool maintenance — Sat 9am Audience Residents Owners All Communities Maple Glen ✓ Chelbourne ✓ Rockdale Channels SMS ✓ Email ✓ Push RECIPIENT PREVIEW 451 recipients deduped across channels 232 SMS 219 email 0 opt-outs SAMPLE Sarah K · B7 Mike R · A2 Jen P · 4C + 448 more Send now → Schedule Test send
  • 01 Audience targetingOwners, residents, or all. Per-community filtering. "Send to Maple Glen + Chelbourne but skip Rockdale."
  • 02 Channel selection + dedupeSMS, email, push — pick any combination. PropDesk dedupes recipients so one person doesn't get the same message twice.
  • 03 Live recipient previewSee exactly who will receive the blast — count, names, channel breakdown — before you send.
  • 04 AI rephraseShorter, friendlier, or more formal — three rewrites of your draft, one click.
  • 05 Drafts + schedulingSave as draft. Schedule for 9am tomorrow. Useful for rent-due-soon nudges.
  • 06 Categories + opt-outEach blast tagged. Residents control opt-in per category. Compliance-ready audit trail.
Built for humans

Anyone on your team can run it on day one.

Big buttons. Plain language. No training. Residents log in with their phone — no passwords, no support tickets. Powerful and extremely easy to use.

  • Mobile-first portal residents actually open
  • Plain-language UI for non-technical staff
  • "How do I do this?" bot answers your team's questions
  • Built for real people, including 70-year-old board treasurers
  • White-labeled per property — your brand, your colors

No 200-page manual. No IT involvement. No training week.

Hello, Sarah Apt B7 Maple Glen Estates Balance due · May 1 $1,840 Pay now → Quick access Cleaning From $89 Maintenance Submit a request Visitor pass QR in 30 sec Dry cleaning Pickup Tuesday
Make more money

PropDesk doesn't just save time.
It pays for itself.

Plug every leak. Bill every service. Catch every duplicate. Find every dollar that used to slip through.

+12%
rent collected on time
$0
duplicate vendor bills paid
8x
service revenue per door
3
views of every dollar
01 Auto-collect rent, HOA dues, and late fees — no chase, no spreadsheets.
02 Catch duplicate vendor invoices before you pay them — fuzzy-match flags every re-send.
03 Drill into any unit, any month — find the leak in seconds, not weeks.
04 Concierge revenue — cleaning, dry cleaning, handyman, errands. Every booking is a billable line.
05 Upsell parking, storage, premium maintenance, lease renewals — from one screen.
Upsell

You collected rent.
Now collect everything else.

Cleaning, mailroom, parking, in-unit services — your residents pay for these somewhere. With PropDesk, they pay you.

Same residents. Same building. More revenue.

You've already done the hard part — found the units, signed the leases, collected the rent. The relationship is in place. Now multiply what you earn from each one without adding a single new tenant.

PropDesk turns every routine service request — cleaning, package handling, maintenance, in-unit help — into a revenue line on your dashboard. The resident books it through their portal. You set the markup. We handle the operations.

  • Zero acquisition cost — you already have the customer
  • You set the markup — every service flows through your pricing
  • One dashboard — track everything alongside rent in real time
  • Residents prefer it — they tap once instead of calling three vendors

What's it worth to you?

Live
$
You could be earning
$0
per month
That's $0 a year
20 units × 1 service/wk × 4.33 wks × $40 markup
$40 – $150
Cleaning & turnover

Cleaning bookings flow through your dashboard. Set your markup, and every check-out generates revenue automatically.

$5 – $15
Mailroom & packages

Residents tap to confirm pickup. You charge a small handling fee per package — it adds up across the building.

$25 – $80
In-unit services

Plumbing, handyman, maintenance, concierge — residents request, you route, vendors deliver, you keep the markup.

One platform. Multiple revenue streams.

PropDesk routes every service request through your dashboard. The resident books it. You set the markup. We handle the operations — you keep collecting.

Book a 15-minute walkthrough
Simple pricing

All features. Per unit.
No tiers. No surprises.

Pick what you run. Bundle two or more for volume discount. Every plan includes every module.

For HOAs

HOA

Multi-community dues, vendor bills, architectural review, board forms.

$2.50 per unit / month
Minimum $100/month
Billed annually · save 10%
  • Per-community dues + late fees
  • Vendor bills with AI scan
  • Architectural review applications
  • Board document library
  • Resident concierge included
  • Message blasts + AI auto-reply
For long-term portfolios

Long-Term

Long-term + month-to-month leases. Rent, maintenance, signing, full operations.

$9 per unit / month
Minimum $500/month
Billed annually · save 10%
  • Auto-pay, late fees, owner statements
  • AI maintenance triage + dispatch
  • E-signing, lease library, addenda
  • Parking, mailroom, packages
  • Resident concierge + services
  • AI Assist + message blasts
For STR portfolios

Short-Term

Airbnb, Booking.com, Vrbo + 100 channels. AI check-in/out. Cleaner scheduling.

$12.50 per unit / month
Minimum $500/month
Billed annually · save 10%
+ 100 more
  • One-click distribution to every channel
  • AI check-in / check-out + ID verify
  • Booking-matched lock codes
  • Cleaner auto-dispatch
  • Resident concierge + services
  • Calendar with channel pastels
Run more than one?
Stack the savings.

Mix HOA, Long-Term, and Short-Term across your portfolio — the discount stacks on top of yearly billing.

−10%
Pick any 2 modules
e.g. Long-Term + HOA
−15%
Pick all 3 modules
HOA + Long-Term + Short-Term
Every plan includes every feature. Command Center, AI throughout, message blasts, concierge marketplace, calendar, reports, mailroom, parking permits, e-signing, construction applications, custom forms, channel distribution. No "starter" tier. No upsell paywalls. Pricing only depends on the unit type and the volume.

Custom pricing for portfolios above 500 units. Talk to us →

Who it's for

Built for how you actually operate.

Property Managers

Long-term, MTM, and short-term, all in one. Stop juggling six subscriptions to run twenty doors.

HOA Managers / Boards

Multi-community, built in. Dues, late fees, vendor bills, board forms, architectural review — without a separate platform.

STR Operators

Every channel, one calendar. Airbnb, Booking.com, Vrbo, and 100+ more. AI check-in/out fires automatically.

Multi-Property Owners

One login. Every door. Every property, every entity, every dollar — in one place.

ERA HOLDINGS MAPLE GLEN CHELBOURNE WILLOW PA OAKWOOD HOA RIVERVIEW

"We replaced four tools and a spreadsheet. The team learned it in a day."

Maya Chen
Ops Manager, ERA Holdings

"Concierge bookings doubled in our first quarter. Cleaning alone covers PropDesk."

David Park
Board President, Maple Glen HOA

"Finally one login for everything I own."

Lisa Rodriguez
Multi-property owner, 47 doors

2,400+
doors managed
38
HOA communities
94%
resident login rate
$0
duplicate bills paid

See your portfolio
on one screen.

A 20-minute demo with a real operator. We'll set up a sandbox using your actual property structure so you can see how it would feel.

Bank-grade security · Your data is yours · Cancel anytime